Inmate Phone Calls

General Information

Phone service at the Douglas County Jail is provided by ICSolutions. All inmates who are not otherwise restricted, have access to a phone and may make pre-paid or collect calls to non-blocked phone numbers. Phone calls are limited to 20 minutes each. Inmates with money in their inmate trust account can use those funds to make phone calls.

Phone calls, except for those made to the inmate's attorney and verified clergy members, are recorded

For more information on the services ICSolutions provides, please visit their web site at,

Customer Service

If you have questions or issues with billing, block/unblocks, credits, creating an account, contact ICSolutions Customer Care Representative at 1-888-506-8407.

Video Visitation Information

The Douglas County Jail now offers video visitation for inmates and their family/friends. For information on video visitation visit the web site at,

Money Deposit Information

Funds can be deposited into an inmates account three ways, on line, over the phone, and lobby kiosk.

To set up an account and deposit funds online go to,

To deposit money over the phone call, 1-866-345-1884.

There is a lobby kiosk in the Justice Building of the Douglas County Court house on the Third Floor. The kiosk will accept cash, credit cards, or debit cards. Money can be deposited Monday thru Friday during normal business hours excluding holidays.