Citizen Emergency Notification System
Opt-In FAQ'S

Opt-In Registration Frequently Asked Questions

Who should opt in?
All cellular and VoIP phone subscribers within Douglas County who wish to receive emergency notifications. Subscribers’ cellular and VoIP information will be kept in a separate database, so that if subscribers are already in the 9-1-1 landline database their information will not be changed.

Will my information be sold or distributed?
No. All of the information you enter will feed directly into the emergency notification secure database. This information can only be accessed by system administrators and the data will never be sold or distributed to third parties.

When will I receive phone calls?
You will receive phone calls when the emergency notification system is activated and your address is within the geographic area chosen to receive the notification message. The emergency notification system will only be activated for emergency purposes.

What do I do if I move?
If you move after you have entered your information into the website you will need to go back into the website and re-enter your information with your new address.

Can I enter my telephone number more than once at different addresses?
Yes. You may enter your phone number at different addresses. This will be convenient for people who live in one area but might have a business or vacation home in another area of the county.

Do I have to enter an actual address?
Yes. If you enter an address that does not exist you will not be in the database and will not be contacted when the emergency notification system is activated.

Will I be solicited in any way at the phone number that I enter?
No. You will only receive phone calls when the emergency notification system is activated and your address is within the geographic notification area chosen. The emergency notification system will only be activated for emergency purposes.

I am in a location that is different than the address that I enter into the website for my cellular phone, will I still be contacted if an emergency affects the address entered?
Yes. No matter where you are physically located, you will only receive calls for emergencies that affect the address entered into the website. So if you are on vacation in a different state you will still receive a phone call if the address you entered is affected by an emergency.

Does it cost me anything to opt-in for Emergency Notification messages?
This service is provided to you free of charge by the Douglas County Sheriff's Office. However, please be aware that text message charges may apply depending on your mobile service agreement and service carrier. Contact your mobile service provider for details.

Why do you want my email address?
We would like to collect your email address for an alternative method of contacting your. For example, we will occasionally ask you to update your opt-in information to ensure it remains up-to-date. We will do this through the email address your provide.